Subscription & Refund Policy

01. Refund Eligibility Requirements

To qualify for a 100% refund under our guarantee:

02. Non-Refundable Items & Exceptions

The following services and scenarios fall outside the scope of our software money-back guarantee:

• Custom Consulting & Architecture Engagements: Bespoke cloud security architecture, code reviews, compliance audits, and penetration testing engagements executed under a signed Statement of Work (SOW) are non-refundable once technical engineering has commenced or final deliverables have been submitted. Client quality and deliverable validation are guaranteed via contractual milestone acceptance criteria and our complimentary 30-Day Retest Guarantee.
• Subsequent Recurring Renewals: Renewal charges after the initial 14-day evaluation window are non-refundable. You can cancel upcoming renewals at any time before your billing date with a single click in your Customer Dashboard.
• Terms of Service Violations: Licenses revoked due to proven malicious cyber activity, unauthorized external scanning, or distribution of pirated license keys are ineligible for refund.

03. License Deactivation Upon Refund

When a refund is approved and issued:

• Your active cryptographic license key is invalidated on our license ledger.
• Your desktop Flux installation gracefully reverts to the free lifetime Community Edition, retaining all your local workspace files, notes, and proxy history.
• No future subscription charges will occur.

04. How to Request a Refund (Step-by-Step)

We have made the refund process as effortless as possible:

05. Processing Timelines

Our finance team reviews and authorizes refunds within 24 to 48 hours. Once authorized:

• PayPal Balance: Funds usually reflect in your PayPal account within 24 hours.
• Debit / Credit Card (via PayPal Guest Checkout): Funds typically post back to your card statement within 3 to 5 business days depending on your card issuer.